Eclipse provides network strategy, vendor selection, contract negotiation, implementation and ongoing management (MACD, Help Desk) for voice, data and mobile networks.
PRODUCTS / SERVICES:
The Walsh Group: "For as long as we have been a customer of the large telecommunications carriers, we never felt like we were treated like a customer. Billing issues were met with apathy and installation breakdowns and service outages appeared to be poorly managed. Further, an ever changing sales team only worsened our experiences. In my view, having a strong relationship between the customer and any service provider is paramount. Eclipse Telecom provides The Walsh Group the relationship that the carriers cannot provide. Today, we have a team of professionals that are focused on one aspect, customer service, and we trust that Eclipse Telecom represents our interests."
- Timothy B. Nottoli, Chief Information Officer
Christian Brothers Services: "CBS and Eclipse Telecom, Inc. began working together in 2010 when CBS hired Eclipse to lead them through a project to evaluate our current state of telecom services including voice, wired and wireless, and internet, to help determine the future state, and then to create an RFP and lead the process to bid out the services to obtain the best services at the best price possible. Eclipse worked diligently with us in lock step to inventory our then-current telecom assets and services and talk through possible future state scenarios. All throughout the process, we found the Eclipse Team to be highly knowledgeable, skilled experienced and motivated -- all the ingredients necessary to complete our project. In its future state of telecom, CBS received exactly what was needed to improve the entire set of telecom services necessary for its entire information technology ecosystem to continue to grow and thrive. Specifically, Eclipse helped us to improve our overall information technology environment while creating a better experience with our telecom carriers. Eclipse has improved resiliency and availability, and still managed to reduce costs at the same time. CBS and Eclipse work extremely well together, and we recommend Eclipse without reservation."
- Tom Drez, CIO
Incapital: “We engaged Eclipse to take ownership of all the voice and data communications necessary with moving our 80 person trading room to a new facility. The project was executed flawlessly with no down-time. As an un-intended benefit, our overall communications spend levels were reduced by 30% with the new Agreements Eclipse had negotiated.”
- Joe Rickard, Chief Technology Officer